Goodbye Captive Portal, Change is Coming

Something new is entering the airwaves as Greenville College evolves in the new-and-improved Greenville University. The bane of student’s Netflix watching abilities has been stricken down by the brave warriors of the IT Department. Captive Portal, the infamous firewall that has been causing student’s network issues for years has finally reached its final chapter as the new champion, panther_secure, rises from its ashes. However, as good as this may seem, change has not come easy for the students of Greenville College. As the new implementation gains progress throughout the semester, students frequently express their frustration with the changes in the network. Unfortunately, change is essential when keeping up with the business world. The rise of technology constantly brings new things to the table in regards to business.

Change? Who wants change?

As Sir Isaac Newton explains it in his First Law of Motion, an object in motion wants to stay in motion unless acted upon by an outside force. The same applies to people. In contrast to the real world, human nature hates change. As humans, we constantly are striving for a state of comfort called homeostasis. In the business world, people tend to get in a comfortable place in their career’s where they can settle in and watch the time go by. This is why change can come difficult for some.

Different People Show Different Responses

In the event of a life altering change, people can respond in three different ways: acceptance, resistance, or cautious cooperation. According to this article on the effects of change, 20% of people embrace change, 20% resist change, and 60% wait and test out the change before making a decision. It’s important to remember that its normal for people to be cautious about a new change, no matter how beneficial it may be. In regards to technology, we can break up the sections even further:

As can be seen above, there are different stages of acceptance that come when introducing new technology. As stated in the article, the number of people embracing, resisting, and waiting remains roughly the same. A prime example of the stages of technology acceptance can be found in the implementation of the smart phone into society. When it first came out, very few people had it. After fast-forwarding a few years, it’s now weird for someone to NOT have a smart phone.  This video explains the theory of technology acceptance and how we all can view the idea of new things differently:

Are we accepting panther_secure?

As the era of captive portal comes to a close, we have experienced mixed emotions on the implementation of the new network system. Since it takes time fully implement all the new equipment that the IT department has come up with for the benefit of the college, we are experiencing a time of transition. Thankfully, we have an abundance of early adopters who have taken into account that the new WiFi, though incomplete for the time-being, is going to be a great addition to the future-university’s atmosphere in the future. However, not everyone in the college is fully informed on the changes and benefits that arise with the new technology that is being introduced. Recently, we have received complaints on the coverage and effectiveness of the connection throughout the college. It is our hope in the future to work out the kinks that our new system has held so we can attract a new way of adopters in the future.

The change of technology always finds ways to create conflict in a company as well as the rest of the world. Because of our tendencies to want to stay in one place, only time can truly aid the transition into a new system. As advocates of change, IT workers must always maintain a high-level of patience throughout times of transition. By showing diligence to the workers who are slower to adopt a new system, we can show leadership in a trying-time for our companies or institutions.

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