According to ap-gfkpoll.com two thirds of Americans believe most people cannot be trusted. This is a claim, though staggering to some, that speaks truth into what we see and experience on a daily basis. This spans from high corporate organizations to that of whom we consider our friends. We live in the information age and in that, people are bound to bribery and to get bought out. This brings us to the issue of trust and whether or not we trust those we work with and those who we need to work with. Trust is crucial to client relationships and therefore it is a key focus for those who desire a good reputation. Let us look at how to restore the trust of those whom trust has been broken with and those who are leery of others because of their past experiences.
To do this, let us look at the advice Henna Inam gives in her article on Forbes.com, “Three Steps to Rebuild Trust.” In her article she addresses the issue of having difficult conversation with people that are hard to work with and with those whom are hard to get along with. She does this by giving us three steps, just as the title alludes, to rebuild trust. The first of these is, “Start by managing yourself.” This means that you take the responsibility of restoring the relationship. The obvious and easy thing to do is to put the blame on someone else and say that they are the one who need to fix the issue. Instead of doing that, take action and don’t assume that they will do something about it. Odds are, they’re thinking the same thing. The second is, “Engage in a ‘difficult conversation’.” This means restoring communication. Often, communication is lost when trust is lost and therefore, it is important to reestablish that line of communication even if it means that a difficult conversation is require. The last of these is, “Demonstrate trust through your actions.” This is following through with what was agreed upon and sticking to your word. There is an old saying, “Your actions speak louder than your words.” So, if you want to restore a relationship or a clients trust, then you must remain true to your word so that they see you as a person of your word and someone that they can trust to do what you say you will do.
Now, recall the image at the top of this blog where it says, “Transparency is the new green.” I got this image from the Meridian West Restoring Trust Hub, where they talk about the importance of being straightforward, honest, and upfront with a client. In essence, they claim that the more transparent with the client you are, the more they will trust you. The more they trust you, the more apt they are to come back to you for future work. Hence, being transparent is the new green and the new way to make money. People like to know what they are getting and what they are paying for. Some may not enjoy the nitty gritty of the details, but most are going to appreciate the fact that they know, instead of being in the dark and just paying you blindly.
It is up to you as the individual to restore trust and to take the initiative in doing so. It will not happen on it’s own. This brings us to beg the question, will you take it upon yourself to restore trust?