Introducing New Tech to Clients
So, the question here is how do we begin to introduce new tech to clients? Usually it is hard to get people to try new things because those things are new. New things scare people because that means that there is more change that they have to endure. More change for people to have to learn about and it all just sounds scary and more challenging than what it needs to be. Therefore, when introducing this new tech, we need to take into consideration a few things to help re ensure that this tech will be sold, and that the clients will be happy in the end. The Geek Leader’s Handbook gives great tips on how to ensure that your client will be a happy camper after you explaining the new tech to them, as well as other sites. \
The Geek Leader’s Handbook gave some good insight about the whole or deal. The chapter discusses the not so great truth, that geeks have values that can conflict with a client’s experience. They tend to focus on a few key aspects and that is it; the only problem is that they don’t consider other key aspects. Geeks tend to make sure that they provide great tech, they meet every single deadline, stay within the budget, and also include the features that clients want as well. This is all great, but what about the client’s feelings? When you present these new gadgets to a new client, are you taking in all of the considerations that they might be scared to try this new product? Have you tried putting yourself in their shoes and wondering what they might be thinking? What they might have to go through on a daily basis that this tech could help out with? Will they be able to navigate this new technology/system well? These are the things that need to be taken into consideration that sometimes don’t happen. We all get those updates, or new apps that we can’t stand, or that we think the original was better ( I know that I have). One of the sites that I was looking at for extra information said that clients buy from businesses that they can relate to, and when the owners, or manufacturers, or whoever, overlook this, then that business could lose a client and then there goes some profit. Therefore, in the end, I think that it is a good thing to keep in mind the aspects of each client’s job and so on that could make this tech that you have made for them perfect.
After reading this chapter, it reminded me of the trip to St. Louis so much, as well as how I felt throughout the whole trip. I kind of got the client view point more than the geeks view point throughout the trip. Personally, I don’t know anything about programming or much at all in the technical world. So, for me I was kind of just there trying to listen. It was all interesting, but probably nothing that I would consider doing, until you start talking about the business side of it. For me, I am usually in the clients shoes in this scenario, so I know what it is like having to try to figure out something new in technology, and yes, it can be a pain in the butt. It can even be a little scary, because this is something that needs to be used a lot and what if you mess something up. That’s why it is so important to understand how to talk to your clients and to put yourself in their shoes so that you can get somewhat more of an understanding of how to sell what you’re selling and make money to keep your business and your technology afloat.