When you work in a business of any kind you will have to deal with new technology, That is just how the world of tech works. It is quickly made obsolete or gets old right as you were getting the hang of the old stuff. Whether you are selling the technology or are trying to implement it into your business, the most important part of it is the first contact.
When new technology is being sold, you have to convince the buyer. This sounds super basic and you’re probably like, “duh” but there are a lot of factors that go into this. You have to convince them that the new product is so much better than the old product that they will pay money and take time out of their day to implement it into their lives or businesses. Just when meeting people, the first impression of the product is crucial. If you come on too strong, it will scare the customer and they will not want to deal with the process necessary for implementation. If you come across as too weak, you may bore the customer and they may become disinterested. The best option is always a happy medium by capturing the customer’s attention and keeping it by what it has to offer. You will want to be an expert about the product so that you will be able to answer any questions that they may have. When it comes to implementing the new technology to the new business, it is important that you focus on the user experience of the people who will be using it the most. The IT team is under enough stress as it is trying to implement it that they may forget to take into consideration how the users will experience it. You must train the team on how to use the technology and let them know that you really do care about them understanding how to use it. IT people often focus too much on the technology itself and do not focus enough on the people using it. Never make the users feel dumb or incompetent if they do not understand it as well as you do. They are not in IT for a reason, and it may take just a little more time. Group implementation needs someone to lead the way, and this leader should be someone who is respected by everyone. This will help things go much smoother when they have someone who they can trust running it. Implementation of new technology can be scary and really uncomfortable, but it doesn’t have to be.
When it comes to technology, change can be a very good thing. The implementation of this new technology is one of the main key aspects of the IT department, so it must be done well or what the heck are you getting paid to do? Making the process as smooth as possible for the other co-workers is of utmost importance as it will shape their attitude towards the technology in the future. If they hate the technology they work with, chances are they are not going to like doing the work that they have to do. This in turn can decrease production and morale. The most important things are to be patient and understanding. These are not usually the strongest of qualities from technical people, but that is what this class is for. You have to put yourself in the customer or worker’s shoes and understand what they must be experiencing . If you can empathize with them, then you will be able to help them more efficiently.